TRT FAQ: Why Can’t We Provide Tracking Numbers for Your Packages?

At Reverse, our job is to manage your care—not to run shipping operations. Once we finalize your prescription and payment, we send everything securely to a licensed partner pharmacy. From that point forward, they handle fulfillment, packaging, and shipping through their own systems.

Because each pharmacy operates independently with its own shipping software and HIPAA-protected protocols, we don’t have direct access to your tracking number or real-time updates. This isn’t us being evasive—it’s simply how pharmacy law and logistics are structured.

That said, you are a patient of the pharmacy as well, and you’re always welcome to contact them directly for shipping updates or delivery confirmations.

Need help?

If it’s been 7 days or more since your prescription was submitted and you haven’t received a package or tracking number, your Reverse liaison can step in. We’ll escalate directly with the pharmacy to resolve delays or issues.

Bottom line:We prescribe and support.They ship and track.We’re here to help if something’s off.